Payment and Billing

in Food and Drink Service

 

 

These pages are to do with:

Handling payments is a very responsible job and requires numeric and customer service skills as well as good product knowledge. It is of course essential that you are honest and accurate.

Set against a background of working in the Hospitality industry and these pages aim to help you understand payment and billing systems and to test your level of knowledge and skill.

Whilst different organisations have different policies and procedures, general rules are still useful to learn and apply.

 

 

Operating a payment point and deal with payments - Level 1

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Aims of this Unit:

On completition of this unit you should be able to

- understand and practice operating a payment point.
- describe equipment and terms used e.g. float, cash, credit/debit card, vouchers
- opening procedures
- billing exercise: using the till and summary balance
- how to deal with discrepancies
- closing procedures

 

 

 

 

Mantain Billing and Checking/Ordering Systems - Level 2

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Aims of this Unit:

On completition of this unit you should be able to:

- complete Bills correctly from checks/orders
- to understand types of credit/debit cardsand practice how to process payments.
- deal with suspected fraud.
- understand and practice taking payments of different forms
- be aware of and carry out procedures for spotting and dealing types of fraud
- complete and balance a manual summary from Bills

 

 

 

 

 

Control and Supervision of Income - Level 3.

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Aims of this Unit:

On completition of this unit you should be able to:

- keep payment points supplied and in operation
- read the till, cash registeror POS
- keep appropraite records of income and errors
- deal with errors and voids
- spot and preventing theft
- deal with fraud
- maintain safety and security


See List of Topics