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These
pages are to do with:
Handling
payments is a very responsible job and requires numeric and customer service
skills as well as good product knowledge. It is of course essential that
you are honest and accurate.
Set
against a background of working in the Hospitality industry and these
pages aim to help you understand payment and billing systems and to test
your level of knowledge and skill.
Whilst
different organisations have different policies and procedures, general
rules are still useful to learn and apply.
Operating
a payment point and deal with payments - Level 1
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Aims of this Unit:
On completition of this
unit you should be able to
- understand
and practice operating a payment point.
- describe equipment and terms used e.g. float, cash, credit/debit card,
vouchers
- opening procedures
- billing exercise: using the till and summary balance
- how to deal with discrepancies
- closing procedures
Mantain
Billing and Checking/Ordering Systems - Level 2
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Aims of this Unit:
On completition of
this unit you should be able to:
- complete Bills
correctly from checks/orders
- to understand types of credit/debit cardsand practice how to process
payments.
- deal with suspected fraud.
- understand and practice taking payments of different forms
- be aware of and carry out procedures for spotting and dealing types
of fraud
- complete and balance a manual summary from Bills
Control
and Supervision of Income - Level 3.
Aims of this Unit:
On completition of
this unit you should be able to:
- keep payment
points supplied and in operation
- read the till, cash registeror POS
- keep appropraite records of income and errors
- deal with errors and voids
- spot and preventing theft
- deal with fraud
- maintain safety and security
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List of Topics
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